Techinline - web based remote desktop
There’s nothing I like to see more than a web service that addresses a real users’ need and delivers the solution in a simple and usable manner. This is exactly the case with Techinline, a web startup that offers remote desktop functionality directly from the web browser.
There’s a big problem with all remote desktop programs. They all have to be installed on the user’s computer for another party to be able to access it remotely. With professional tech support, preinstallation of such software on the customers’ computers is a solution to this problem, but what about our everyday, amateur, where-has-my-Windows-toolbar-gone type of tech support? In most cases, the scenario is this: the tech-savvy person receives a phonecall from their tech-clueless friend of relative, and it’s impossible to help because fixing someone’s computer over the phone is, to put it lightly, a nightmare.
All you have to do is enter the client ID and you’re good to go.
Techinline simplifies this by not requiring a software installation for their remote desktop application to work - well, at least if you don’t count the installation of a Firefox plugin which should be straightforward to most people. The process works like this: when you register at Techinline, you receive an identification number, which you use to login at their site when you want your computer to be accessed remotely. The other party enters your number at the Techinline site, and gets four options: remote desktop access in view mode only or remote access with control of the user’s computer, and vice versa - the first party can view or control the other party’s computer.
The actual remote desktop opens in a full screen window, very similar to the standard Windows remote desktop window. The view mode works surprisingly fast, while the control mode is quite a bit slower, but it’s bearable (bear in mind that this also depends on the speed of your internet connection; mine is 1 Mbit/s). The options found in professional packages like PCAnywhere or Remote Admin are, of course, absent, but I was surprised at how well Techinline performs. One issue I was sure I’ll be having problems with - copying and pasting to the remote computer - worked perfectly fine.
Techinline in action; controlling the client’s desktop
Techinline is not free. Its pricing plans can be see on this page. It’s quite a brave move for any web startup nowadays, so I congratulate them at having a business plan - a trait many startups don’t have. However, in this case I must note that the fact that the service isn’t free diminishes its initial appeal a bit, because it means it cannot be used in emergencies unless you’re already a paying user. And while it’s probably not a problem for a tech-savvy person, the other party - the one that really needs help - could be a tough sell. I hope the 15-day free trial that Techinline offers will be enough of an incentive for many, as Techinline is a solid service based on a good idea, and as such it deserves success.
April 5th, 2007 at 3:29 pm
might want to compare it to Fogcreek Copilot:
https://www.copilot.com/
April 5th, 2007 at 9:25 pm
@engtech: thanks, I’ll take a look at it.
April 9th, 2007 at 5:52 am
[…] Techinline is a company offering a web-based remote desktop solution with scalable pricing. Read our review of their product, or visit the Techinline site. […]
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